Stories from pet owners

Real moments, real pets, real outcomes.

The wrong kibble

The wrong kibble

Anna, Lugano, Labrador

Anna noticed her Labrador losing weight after a kibble change. She messaged VETZY late at night, described the symptoms and the brand. VETZY flagged a possible intolerance, suggested three alternative formulas and pointed her to a specialist vet in Lugano open the next morning. The visit caught an early kidney issue.

How VETZY helped
  • Reviewed kibble ingredients
  • Found a Lugano vet for the next day
  • Renal follow-up nutrition plan
An on-call vet on a Sunday evening

An on-call vet on a Sunday evening

Sébastien, Geneva · Cat

Olive had not eaten since Saturday morning. On Sunday evening he started vomiting. Sébastien asked VETZY for the nearest on-call vet. Within seconds, three options sorted by distance and a confirmed slot at midnight. Olive was treated for an early urinary blockage that very night.

How VETZY helped
  • Located three on-call vets
  • Slot confirmed in chat
  • Post-visit instructions sent
Finally getting the allergy under control

Finally getting the allergy under control

Lena, Zurich · Dachshund

Lena’s dachshund had skin flare-ups for months. VETZY identified a dermatologist in Berlin who proposed a trial single-protein diet and set up a four-week check-in. Lena looked for the best food and VETZY offered several solutions. Three months later, no more flare-ups.

How VETZY helped
  • Booked a dermatology specialist
  • Single-protein diet planned
  • Weekly monitoring
A train trip with Maya, no stress

A train trip with Maya, no stress

Marco, Bern · Border collie

Marco was moving from London with Maya. The rules are complex. VETZY summarised the main rules for travelling by train, the right crate size, two pet-friendly hotels along the way and the rules for importing into Switzerland.

How VETZY helped
  • Listed transport rules
  • Recommended a crate size
  • Booked a vet at destination
From the shelter to agility

From the shelter to agility

Sophie, Basel · Poodle

Bandit came home anxious and hard to handle. VETZY suggested a behaviourist nearby and, once he was calm, a gradual introduction to agility. Six months later, first competition.

How VETZY helped
  • Found a behaviourist
  • Defined a settling routine
  • Mapped beginner agility classes
Emergency care in five minutes

Emergency care in five minutes

Hofer family, Zurich · German Shepherd

Bruno swallowed something he should not have while at the park. Thanks to VETZY, Mrs Hofer located the nearest emergency clinic and alerted it in advance through the chat. Bruno was operated on as an emergency and treated within an hour of the incident.

How VETZY helped
  • Nearest emergency located
  • First-response actions provided
  • Clinic alerted in advance